Case Study

NYC Children's Services

LTG has a proven record of addressing the challenges faced by large public sector organizations. LTG has been instrumental in helping New York City's Child Welfare System, one of the nation's largest, change and grow. Under the leadership of Commissioner John Mattingly, LTG has been doing innovative work with New York City Children's Services (CS) in a number of areas including management and leadership development for front line supervisors and child welfare managers, team building in Family Team Conferencing, and planning for change and transition in the Family Court Legal Services Division and Child Care Head Start Program.

LTG has used its Signature Management Training (SMT) to train child welfare supervisors in crucial management skills such as delegation, time management, and effective communication with subordinates. LTG's Signature Management Training has been hailed by participants as a powerful and transformative experience both professionally and personally. One of LTG's greatest strengths is its ability to fully engage with and transform people's fears and resistance. As a participant of SMT noted, "this training didn't just make me a better supervisor. I got back to being a better person, too."

Commissioner Mattingly has continued to champion the development of Children's Services's front-line managers to become the leaders of tomorrow's Children's Services. Utilizing a state-of-the-art Leadership Academy curriculum developed in conjunction with New York University's Wagner School, LTG has been providing leadership development for child welfare managers.