Here is a brief overview of our unique approach, based on years of work in a variety of public sector and non-profit agencies, including homeless services, mental health, child welfare and public education:
As with all consultations and training requests, LTG begins with an assessment based on how best to meet our clients' needs. We also believe that such an assessment is the foundation for the staff "buy-in" process. In this initial assessment, we use training and consultation examples to address the concerns that have led clients to seek us out -- perhaps a program's particular resistance to innovation or the removal of significant members of the team due to poor performance.
Only LTG staff and consultants with vast managerial and training experience are employed in these initial needs assessments. In this environment, your senior personnel get to express their own needs while we provide an executive-level framing of issues so that staff buy-in starts immediately. From the very beginning, even the most resistant personnel will increase their willingness to engage in the customized intervention to come.
In the next phase, LTG custom-designs a training curriculum or facilitated consultation that meets the specific skill needs of targeted staff. These needs may include enhanced communications skills for better motivation, team-building techniques, or improving outcomes and performance through continuous quality improvement tools.
However, while necessary for your desired change, we have found that being trained in these skills is insufficient to align staff with your wider objectives for organizational transformation.
Such skills, no matter how expertly delivered, do not guarantee a difficult division's realignment by supervisors or deepened buy-in from front-line managers toward lasting change.
Here is where LTG is significantly different: We recognize and accept this as part of our intervention's design if a deeper and broader transformation is to occur. This means:
Finally, all LTG interventions incorporate both management skills and leadership dimensions throughout each session or meeting. LTG trainers and consultants focus on concrete tools for effective management and "Leadership From Within," which helps each participant develop an approach to individual change. In this way, participants begin to see how personal mastery is directly connected to the agency's success.
By the end of an LTG training intervention, a participant's new communications skills help improve their own management ability and build cross-divisional collaboration. Self-development and team development occur together so that commitment to the larger mission is seen as integral to personal and organizational transformation.